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Practice Director, SumTotal Systems, Inc. - Remote,US
Director of Service & Support, ABBYY USA - Fremont, CA
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The New Professional Service Maturity Model Benchmark Report
Transitioning Technical Experts into Trusted Advisors Study
2007 Professional Services Automation Survey
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Recommended Reading
Professional Services Firm 50
- Tom Peters
The Trusted Advisor
- David Maister
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Voice of Village More Articles Authors
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Catch 22's with Technology vs. Business Processes
-By Jodi Cicci, President & CEO, TOP Step Consulting, LLC

In working with many companies regarding process definition and efficient operational tool usage, I’ve come across a Catch-22 of sorts: 

  • process driving tool selection and usage
  • tool features and limitations driving process

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2008 Professional Services Compensation Survey Results

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Find out what other software companies are paying for Professional Services talent, from Consultant to VP of Professional Services.


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Tips from the Trenches: The Collective Wisdom of Over 100 Professional Services Leaders

BUY NOW and receive PSVillage Member price of $29.95!

(Buy 5 or more and pay only $24.95 per book plus shipping. For orders of 10 or more, contact admin@psvillage.com for special pricing.)

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PSVillage is proud to offer our recently published book written by over 100 PSVillage members.  This book is chock full of tips - 165 of them to be exact - from developing a PS Strategy and Charter to Services Marketing and Selling to managing your offshore resources. We hope you enjoy it so much you’ll tell all your friends and colleagues about it.  Download complimentary ebook.

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The children of the world are our future.

PSVillage has partnered with Schools for Humanity, our member-founded non-profit, dedicated to building schools for underprivileged children in developing countries. With your help, we can begin constructing our first school and work towards eliminating illiteracy one village at a time. Learn more.
Discussion Forum

My team supports a slice of the company’s products. The emphasis is on data, less on technology, Thomson Reuters is a data vendor. To
date we have been the functional experts supporting the pre-sale and do the implementation (ranges from relatively easy set-ups to quite
complex, where we write some of the code for customer); there is also a on-going maintenance piece outside of break-fix.

Never charged for services, now moving into consultative space. We have an opportunity to solve a specific customer problem with our
content. We are at the stage where we are about to visit the site for the customer to lay out their objectives and requirement. We
will then owe them analysis, outline of solution, which product can deliver the data, and timelines.

What is the range of fees for this type of engagement that you have charged or seen in industry? Understood that should this turn into a
sale, this initial fee will be deducted from the outright sale or the recurring subscription fee.

Thank you,

Tom R.

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PSVillager Spotlight
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Chuck D'Antonio
Head Concierge (Senior Director, Professional Services) Acquia, Inc.
1978 Buick LeSabre. "It was only a two door, but it was 17 feet long!"
Arrows, Ogunquit, ME
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News
Trusted Computer Solutions Names Gabby Wong, Vice President of Professional Services
OpenAir 2008 User Summit Website Leverages Collaboration Features to Foster Networking
Merkle Hires Two New Executives to Lead Client Database Groups
Cast Iron Systems Announces New Vice President of Services Daniel J. Moore
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